Complaints

In the first instance it may be helpful to contact the file handler who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you still have queries or concerns, please contact Nicholas Smith by email to info@matrixsolicitors.net or by post to Holdings Matrix Limited t/a Matrix Solicitors, Station Approach, Pasture Road, Moreton, Wirral, CH46 8SD. 

For further information or if you want to make a formal complaint, then you can read our full complaints procedure here. In our procedure, we explain how we will handle a formal complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.

Unsure if you have a claim?

Speak to our team to find out if you are eligible. We'll explain everything in a Jargon-free conversation.