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Frequently Asked Questions

Get the answers to our most commonly-answered questions

/Frequently Asked Questions
Frequently Asked Questions2019-03-29T14:30:36+00:00

We’ve collected all of our most commonly asked questions by prospective and current client and listed them here to hopefully serve you better, if you have your own question to ask or a suggestion for this list, use the form below these questions.

General FAQs

What if English isn’t my first language?2019-01-04T14:01:12+00:00

Please mention this when you contact us, we can arrange for an interpreter to help.

Does your Moreton office have wheelchair access?2019-03-28T13:55:33+00:00

Yes, we are able to offer wheelchair access.

Is there parking nearby?2019-01-04T14:01:12+00:00

Yes we have free, on-site parking available to visitors.

How long will my claim take?2019-01-04T14:01:12+00:00

This, again, is very dependant on your claim, it can vary hugely depending on the defendants liability stance and the type of injury/length of recovery.

How long will my cheque take to arrive?2019-01-04T14:01:12+00:00

This is very much dependant on your claim, it can vary between 10 working days and 7 weeks from the date you accepted the offer.

Can i change from my current solicitors to Matrix?2019-01-04T14:01:12+00:00

Yes we can take-over a case at any stage. Give us a call on 0151 677 3999 and we can arrange the transfer of your files from your old solicitor.

Can I only use Matrix Solicitors if I live in the Wirral/Merseyside area?2019-01-04T14:01:12+00:00

No, you can live anywhere in England & Wales even though we are located on the Wirral. It is possible to go your entire claim without meeting us. Please note we cannot represent clients who live in Scotland.

Do you offer free consultations?2019-01-04T14:01:12+00:00

Yes, although you will have to organise this with us over the phone or email to make sure the right member of staff is available to you.

What is No Win No Fee?2019-01-28T16:21:13+00:00

A No Win, No Fee agreement is sometimes called a Conditional Fee Agreement. The regulations in relation to Condition Fee Agreements have changed dramatically in 2013. We offer a No Win No Fee agreement to all of our clients. This guarantees you that you will not have to pay ANY fee if your claim is unsuccessful.

Can I get free advice?2019-01-04T14:01:12+00:00

We offer free, no-obligation advice to everyone who contacts us as standard. If you are unsure you can receive advice over email on info@matrixsolicitors.net or by calling us on 0151 677 3999

Road Traffic Accident FAQs

What is contributory negligence?2019-03-28T14:12:58+00:00

This is a term used to describe a situation where an injured party is found to be partly at fault for the accident. This means that you may still be able to claim compensation but if you are found to be partly at fault there may be a percentage deduction to the compensation if awarded.

Do I have to use my fully comprehensive policy?2019-03-28T13:33:57+00:00

No you dont have to utilize your fully comprehensive policy. We will instruct an engineer to inspect your vehicle and pursue the responsible partys insurers for an upfront payment for the repairs or write off value.

How much compensation will I receive?2019-03-28T14:16:55+00:00

The responsible party’s insurers will make an offer based on the medical evidence. They will take into account what injuries were sustained and how long recovery will take.

What is the responsible party denies the accident was their fault?2019-03-28T12:39:21+00:00

We wil gather all the evidence together to include any CCTV, Police Reports and Witness Statements and submit evidence to the insurers. If liability is still in dispute, court proceedings can be issued and you will be represented by an experienced barrister at the Trial.

Can I still pursue a claim if the responsible party is uninsured or untraced?2019-03-28T12:35:47+00:00

Yes, you can pursue a claim against the Motor Insurers Bureau who compensate victims of uninsured and untraced drivers. We will assist in submitting a claim to the MIB on your behalf.

How much will I have to pay?2019-03-28T14:17:13+00:00

All our claims are taken on a NO WIN NO FEE basis. It costs nothing upfront to make a claim even if we have to issue court proceedings. We only charge a success fee of 25%. This funding arrangement will be discuessed at the outset so there is no surprises.

What is an After The Event (ATE) Insurance policy and do I need it?2019-03-29T11:21:44+00:00

Where a person is suffers a personal injury through the negligence of another person or party and seeks to bring a claim for compensation, if a claim is defended by insurers or liability admitted but an agreement not reached on the level of compensation to be awarded, the claim would usually need to proceed through the Courts. In some circumstances, if the case was unsuccessful at court, the person bringing the claim may be personally liable for the Defendant’s legal costs. If you have an after the event insurance policy, providing the claim is brought honestly, the policy would cover the Defendant’s costs and prevent you from paying the same personally.

What is No Win No Fee?2019-01-28T16:21:13+00:00

A No Win, No Fee agreement is sometimes called a Conditional Fee Agreement. The regulations in relation to Condition Fee Agreements have changed dramatically in 2013. We offer a No Win No Fee agreement to all of our clients. This guarantees you that you will not have to pay ANY fee if your claim is unsuccessful.

Personal Injury FAQs

What is contributory negligence?2019-03-28T14:12:58+00:00

This is a term used to describe a situation where an injured party is found to be partly at fault for the accident. This means that you may still be able to claim compensation but if you are found to be partly at fault there may be a percentage deduction to the compensation if awarded.

Is there a time limit to bring a personal injury claim following an Accident?2019-03-28T13:58:54+00:00

It you suffer a personal injury following an accident, it is advisable to contact a personal injury solicitor as soon as possible to discuss making a claim. In England and Wales, there is a time limit of three years from the date of accident to make a claim for injury. Once this date has passed, you may not be able to claim compensation. There are some claims that have a shorter limitation period including accidents on planes and boats. If you have suffered an injury, do not delay seeking legal advice on the same.

How long will it take to make a personal injury compensation claim?2019-03-28T14:12:23+00:00

Each personal injury claim is different. The length of the claim depends on several factors including whether or not liability is admitted and the nature of the injuries.

How much can I claim for personal injury?2019-03-28T14:16:36+00:00

An award of compensation for a personal injury claim comprises of compensation for Pain Suffering and Loss of Amenity (PSLA), which is the injury also known as General Damages and compensation for financial loss, known as Special damages. The value of the claim for the injury itself will depend on the type of injury suffered, the severity, the length of recovery time, the impact of the injury on daily life and whether there is any lasting scarring, symptoms or ongoing disability.

How much will I have to pay?2019-03-28T14:17:13+00:00

All our claims are taken on a NO WIN NO FEE basis. It costs nothing upfront to make a claim even if we have to issue court proceedings. We only charge a success fee of 25%. This funding arrangement will be discuessed at the outset so there is no surprises.

What is an After The Event (ATE) Insurance policy and do I need it?2019-03-29T11:21:44+00:00

Where a person is suffers a personal injury through the negligence of another person or party and seeks to bring a claim for compensation, if a claim is defended by insurers or liability admitted but an agreement not reached on the level of compensation to be awarded, the claim would usually need to proceed through the Courts. In some circumstances, if the case was unsuccessful at court, the person bringing the claim may be personally liable for the Defendant’s legal costs. If you have an after the event insurance policy, providing the claim is brought honestly, the policy would cover the Defendant’s costs and prevent you from paying the same personally.

What is No Win No Fee?2019-01-28T16:21:13+00:00

A No Win, No Fee agreement is sometimes called a Conditional Fee Agreement. The regulations in relation to Condition Fee Agreements have changed dramatically in 2013. We offer a No Win No Fee agreement to all of our clients. This guarantees you that you will not have to pay ANY fee if your claim is unsuccessful.

Housing Disrepair FAQs

Does it matter who my landlord is?2019-01-03T16:00:32+00:00

Yes, we can only help people who rent their homes from housing associations or the council.

What happens after my claim?2019-01-03T16:00:14+00:00

After your claim goes through, all of the required work will be carried out by your landlord within a set time frame so you can live in your property as set out by the law. We will deal with your landlords on your behalf.

How long do I have need to have been living at my property?2019-01-03T15:51:36+00:00

Typically 6 months, although if the disrepair is severe, a shorter amount of time would be fine.

Accident At Work FAQs

How long will it take to make a workplace injury compensation claim?2019-03-28T14:14:05+00:00

Each Accident at Work claim is different. The length of the claim depends on several factors including whether or no liability is admitted and the nature of the injuries.

Can I still make a personal injury claim if I am on a zero hours contract?2019-03-28T14:13:51+00:00

Yes. Your employer has a duty to ensure that your workplace is safe, regardless of the type of employment contract.

Is my job at risk if I make a claim for personal injury following an Accident at Work?2019-03-28T14:13:37+00:00

If you suffer an accident at work through the negligence of your employer or their employees, servants or agents, you are entitled to bring a claim for personal injury. Your job should not be affected however if you were to lose your job because you made a claim for injury, then you would most likely have a claim for unfair dismissal. If your injuries prevent you from continuing in the same job role, you may have a claim for having to move to a different job role.

How much can I claim for personal injury?2019-03-28T14:16:36+00:00

An award of compensation for a personal injury claim comprises of compensation for Pain Suffering and Loss of Amenity (PSLA), which is the injury also known as General Damages and compensation for financial loss, known as Special damages. The value of the claim for the injury itself will depend on the type of injury suffered, the severity, the length of recovery time, the impact of the injury on daily life and whether there is any lasting scarring, symptoms or ongoing disability.

How much compensation will I receive?2019-03-28T14:16:55+00:00

The responsible party’s insurers will make an offer based on the medical evidence. They will take into account what injuries were sustained and how long recovery will take.

How much will I have to pay?2019-03-28T14:17:13+00:00

All our claims are taken on a NO WIN NO FEE basis. It costs nothing upfront to make a claim even if we have to issue court proceedings. We only charge a success fee of 25%. This funding arrangement will be discuessed at the outset so there is no surprises.

Motorbike & Cycling Accident FAQs

What is contributory negligence?2019-03-28T14:12:58+00:00

This is a term used to describe a situation where an injured party is found to be partly at fault for the accident. This means that you may still be able to claim compensation but if you are found to be partly at fault there may be a percentage deduction to the compensation if awarded.

Do I have to use my fully comprehensive policy?2019-03-28T13:33:57+00:00

No you dont have to utilize your fully comprehensive policy. We will instruct an engineer to inspect your vehicle and pursue the responsible partys insurers for an upfront payment for the repairs or write off value.

Can I claim for a new helmet?2019-03-28T13:31:34+00:00

Yes you can claim for a new helmet even if there is no obvious damage to yours as long as there has been an impact. Any impact weakens a helment. Keep the damaged helmet incase the responsible partys insurers wish to examine it, the original receipt for this helmet would be helpful too. When you purchase a replacement helmet, keep this receipt to claim replacement costs.

How much compensation will I receive?2019-03-28T14:16:55+00:00

The responsible party’s insurers will make an offer based on the medical evidence. They will take into account what injuries were sustained and how long recovery will take.

What is the responsible party denies the accident was their fault?2019-03-28T12:39:21+00:00

We wil gather all the evidence together to include any CCTV, Police Reports and Witness Statements and submit evidence to the insurers. If liability is still in dispute, court proceedings can be issued and you will be represented by an experienced barrister at the Trial.

Can I still pursue a claim if the responsible party is uninsured or untraced?2019-03-28T12:35:47+00:00

Yes, you can pursue a claim against the Motor Insurers Bureau who compensate victims of uninsured and untraced drivers. We will assist in submitting a claim to the MIB on your behalf.

How much will I have to pay?2019-03-28T14:17:13+00:00

All our claims are taken on a NO WIN NO FEE basis. It costs nothing upfront to make a claim even if we have to issue court proceedings. We only charge a success fee of 25%. This funding arrangement will be discuessed at the outset so there is no surprises.

What is an After The Event (ATE) Insurance policy and do I need it?2019-03-29T11:21:44+00:00

Where a person is suffers a personal injury through the negligence of another person or party and seeks to bring a claim for compensation, if a claim is defended by insurers or liability admitted but an agreement not reached on the level of compensation to be awarded, the claim would usually need to proceed through the Courts. In some circumstances, if the case was unsuccessful at court, the person bringing the claim may be personally liable for the Defendant’s legal costs. If you have an after the event insurance policy, providing the claim is brought honestly, the policy would cover the Defendant’s costs and prevent you from paying the same personally.

Cycling Accident FAQs

What is contributory negligence?2019-03-28T14:12:58+00:00

This is a term used to describe a situation where an injured party is found to be partly at fault for the accident. This means that you may still be able to claim compensation but if you are found to be partly at fault there may be a percentage deduction to the compensation if awarded.

Can I claim for a new helmet?2019-03-28T13:31:34+00:00

Yes you can claim for a new helmet even if there is no obvious damage to yours as long as there has been an impact. Any impact weakens a helment. Keep the damaged helmet incase the responsible partys insurers wish to examine it, the original receipt for this helmet would be helpful too. When you purchase a replacement helmet, keep this receipt to claim replacement costs.

How much compensation will I receive?2019-03-28T14:16:55+00:00

The responsible party’s insurers will make an offer based on the medical evidence. They will take into account what injuries were sustained and how long recovery will take.

What is the responsible party denies the accident was their fault?2019-03-28T12:39:21+00:00

We wil gather all the evidence together to include any CCTV, Police Reports and Witness Statements and submit evidence to the insurers. If liability is still in dispute, court proceedings can be issued and you will be represented by an experienced barrister at the Trial.

Can I still pursue a claim if the responsible party is uninsured or untraced?2019-03-28T12:35:47+00:00

Yes, you can pursue a claim against the Motor Insurers Bureau who compensate victims of uninsured and untraced drivers. We will assist in submitting a claim to the MIB on your behalf.

How much will I have to pay?2019-03-28T14:17:13+00:00

All our claims are taken on a NO WIN NO FEE basis. It costs nothing upfront to make a claim even if we have to issue court proceedings. We only charge a success fee of 25%. This funding arrangement will be discuessed at the outset so there is no surprises.

What is an After The Event (ATE) Insurance policy and do I need it?2019-03-29T11:21:44+00:00

Where a person is suffers a personal injury through the negligence of another person or party and seeks to bring a claim for compensation, if a claim is defended by insurers or liability admitted but an agreement not reached on the level of compensation to be awarded, the claim would usually need to proceed through the Courts. In some circumstances, if the case was unsuccessful at court, the person bringing the claim may be personally liable for the Defendant’s legal costs. If you have an after the event insurance policy, providing the claim is brought honestly, the policy would cover the Defendant’s costs and prevent you from paying the same personally.

Public Liability FAQs

Who will pay compensation for my Public Liability claim?2019-03-29T10:41:30+00:00

Providing the person or company at fault for your injuries has public liability insurance, this insurance policy would pay compensation if liability is admitted.

How long will it take to make a public liability injury compensation claim?2019-03-29T10:41:05+00:00

Each public liability claim is different. The length of the claim depends on several factors including whether or not liability is admitted and the nature of the injuries.

Is there a time limit to bring a personal injury claim under public liability?2019-03-29T10:39:41+00:00

If you have an accident due to public liability, it is advisable to contact a personal injury solicitor as soon as possible to discuss making a claim. In England and Wales, there is a time limit of three years from the date of accident to make a claim for injury. Once this date has passed, you may not be able to claim compensation. There are some claims that have a shorter limitation. If you have suffered an injury and believe you may have a public liability claim, do not delay seeking legal advice on the same.

What is an After The Event (ATE) Insurance policy and do I need it?2019-03-29T11:21:44+00:00

Where a person is suffers a personal injury through the negligence of another person or party and seeks to bring a claim for compensation, if a claim is defended by insurers or liability admitted but an agreement not reached on the level of compensation to be awarded, the claim would usually need to proceed through the Courts. In some circumstances, if the case was unsuccessful at court, the person bringing the claim may be personally liable for the Defendant’s legal costs. If you have an after the event insurance policy, providing the claim is brought honestly, the policy would cover the Defendant’s costs and prevent you from paying the same personally.

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